Customer Success Associate

Thank you for your interest in working with Screenrights.

Screenrights is committed to pursuing diversity within the screen sector and following an inclusive directive in all aspects of our business. Every person has the right to a fair and unbiased recruitment process irrespective of gender, geographic location, race, age, sexual orientation, disability, religion, intersex identity or nationality.

We pride ourselves on maintaining a great workplace culture, and Screenrights provides a flexible and friendly working environment. We have embraced the hybrid working model that has proven effective during the pandemic, while we continue to foster a supportive team environment. We offer ongoing training opportunities for our staff, and benefits like free movie tickets for Australian and NZ theatrical film releases.

Screenrights employees aspire to the following success behaviours:

  • Leadership
  • Innovation & Renovation
  • Teamwork & Collaboration
  • Communication
  • Solution Focused
  • Reliability & Accountability

We are also guided by our three core values, which underpin the way we work:

Act with Integrity“We are accountable, trustworthy and fair”
Strive For Excellence“We believe in change for the better and always seek opportunities to improve”   
Achieve Through Collaboration“We reach our best results when we work together”

Customer Success Associate

Department

Member Services

Immediate Supervisor

Manager, Customer Success & Support

Load

Full Time

Role Summary

“At Screenrights all that we do supports learning and creativity.”

Screenrights is a not-for-profit membership organisation that has been supporting the film and television industry for over 30 years through providing rights and royalty management services.

Working within a multidisciplinary customer facing and technical service support team, you are a driven, patient and passionate service delivery expert. In this role you will be responsible for supporting and on-boarding new customers/members and managing existing member relationships through their entire life cycle. You have superior people skills, a positive attitude and thrive on a variety of tasks and supporting a broad base of customers.

Not only is Screenrights committed to the screen industry, but we are committed to our people. We seek feedback from our teams frequently and they tell us that our workplace is somewhere that you can feel valued and trusted, and our culture is flexible, friendly, collaborative and positive.

Amplify HR is recruiting for this role as the strategic HR partner of Screenrights.

Key Accountabilities

  • On-board and support new members/customers
  • Develop solid and trusting relationships between members and Screenrights
  • Manage incoming calls and emails (mainly via Hubspot) and handle appropriate follow-up calls and emails
  • Conduct database research of film and television programs to identify potential rights holders
  • Address, resolve, and record any member issues that arise
  • Manage communications between members and internal teams
  • Demonstrate the value of Screenrights to our customers every day by providing amazing support
  • Provide support via multiple channels including MyScreenrights
  • Contribute to shared member enquiries and distribution functions across the Member Services team
  • Effectively seek and record information in bespoke databases to support member enquiries and update and document key information and interactions

Application Process

Contact Us

Visit

Level 1, 140 Myrtle Street
Chippendale NSW 2008
Australia

Australia

Phone: +61 2 8038 1300

New Zealand

NZ Freephone: 0800 44 2348

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Screenrights acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.