About Screenrights
Screenrights provides rights and royalty management services to the screen industry. We facilitate access to screen content through simple licensing solutions and provide royalty payments to members.
Our Vision
An evolving Screenrights growing value for members and licensees.
Our Purpose
Supporting a vibrant and sustainable screen industry.
Role Summary
The Customer Success Associate is responsible for providing comprehensive support to Screenrights’ members, prospective members and customers. Key responsibilities include onboarding new members and customers, managing relationships, assisting members to resolve competing claims (disputes over royalties), providing technical support for users of our apps, and ensuring effective communication and service delivery.
As part of a lean team with diverse responsibilities, this role requires a proactive and self-driven individual with strong communication, analytical, and problem-solving skills, capable of managing multiple tasks and collaborating with internal teams. The role uses bespoke databases, a CRM and other web-based collaboration and knowledge management tools, so digital literacy and a willingness to learn and adopt new solutions are critical.
Required Knowledge, Skills & Experience
- Experience – Minimum two years’ working experience in a similar role, ideally using a CRM (like HubSpot or Salesforce).
- Client and service focus – listens to, understands and acknowledges member, peer and stakeholder needs.
- Digital Literacy – strong literacy with computer programs, databases and web-based solutions, including CRMs; confidence with learning new programs, processes and systems.
- Clear communication skills – good verbal and written communication skills; sound relationship-building skills; open listening skills.
- Organisational skills – ability to prioritise a diverse workload and manage own time.
- Analytical and research skills – attention to detail with ability to quickly discern relevant facts and trends from complex information.
- Solution focus – proactively identifies opportunities and challenges; makes timely decisions and takes action.
- Collaborative approach – works collaboratively with clients and team members; willing to take direction and feedback.
- General copyright knowledge – A general understanding of copyright principles.
First Nations peoples are strongly encouraged to apply.